Thomas Curley Plumbing & Heating

I am very impressed with the quality of work Thomas Curley provides along with the communication their office has.
My house is in an area that is prone to flooding and we have a sump pump in the basement along with a backup sump pump that is powered by battery. A few days ago, my battery was making a whiny noise, and google was no help telling me what was wrong so I knew I had to call a plumber. I spoke with Connie at Thomas Curley who had me make a video of the battery so she could show it to her team, and they told me they will come out to check it out. They came quickly and told me the battery was dead and needed to replaced, and I was glad to have the issue addressed and solved quickly. That could have been the end of it, but the plumber sent over, Eric, on his own initiative opened the water pit to check on the status of the pumps. I didn't think to even ask him to do it, all I asked about was the battery but he checked it out, and the water was virtually at the top of the pit! He diagnosed the pumps and it was clear neither the backup nor the main pump was even functioning. I cannot begin to explain what a disaster I would have faced had Eric not thought to check the pumps without my asking. My basement would have flooded and the damage could have been catastrophic. He showed me what the pumps should be doing and how to tell they were broken. He didn't merely say they are broken, he showed it to me, and with the water almost the top it was clear there was something majorly wrong.

He told me what I needed, a new main sump pump and a new backup pump, and both he and Connie gave me their opinions on what to do. I wasn't pressured to buy anything, but advised of the pro's and con's of each. The value of the main pump was unquestioned, but whether or not to go with the backup pump was what I was deciding. I elected to replace both pumps so I could have peace of mind in the event of heavy rain combined with a power outage which is not a rare event. Thomas Curley ordered all the parts for me and installed it quickly. Eric came back to do the installation and the job was done professionally and the entire work area cleaned up entirely when he was done.

I am grateful to Connie and Eric specifically for their help and to Thomas Curley for a job well done.
A+ and will do all my plumbing work with them going forward.

I’ve been using this plumber service ever since I lived here as original owner, some 20 years ago. Overall I’m happy.

The tech was professional and timely.

My only issue was that the supplier (pls note: NOT the plumber, but their supplier) gave us the wrong part so the plumber had to go back out to get the right one, and I ended up paying for that time in transit.

The best part of my experience though, honestly, was Connie who handled the phone. She got me an appointment, texted me to confirm, reconfirm, and to provide ETA. Further, after installation I found a leak but thank god Connie helped me big time in getting the plumber to come back quickly to fix it. To me, she was/is a gem.

Look, I understand people’s issues through the reviews. I’m pretty sure no matter which plumber you use you’d have an issue unfortunately. Curley has been around for a long time and they do stand behind their work.

So yes I’d recommend them!

We consulted John regarding a recurrent major plumbing issue that involved our house and our village and required a creative solution. John met us several times to review the situation and make a plan. He was professional, respectful and responsive. He performed the job with his crew in an expert manner, mapping out all gas and water lines to the house and excavating in a focused manner to minimize damage. He got this major job done in essentially one day prior to the major storm we had. We suffered minimal damage in no small part due to John’s work. We are grateful to him and I am already recommending him to colleagues and acquaintances as unfortunately there are many issues with our drainage systems in this area.
We are fortunate to have placed our trust in him and his company because as a local business owner he knows all of the idiosyncrasies and history of the plumbing systems in this area. We will definitely use this company for any future plumbing needs as the integrity and professionalism witnessed first-hand is notable and more and more uncommon to find these days.

John and his team really saved the day for us. We were about 4 months delayed into our renovation when we had to find new contractors and plumbers to finish our project. John without hesitation offered his experience and guidance swiftly and smoothly. Everyone was very professional, respected the space and rules of the building, and took care of every single detail on our behalf. We had waited four months on a project that John and his team had completed in less than 2 months. The experience we had with Thomas Curley plumbing was night and day compared to our previous contractor. John had made it easy for communication via email and always checked in with us on any decisions that needed to be made. Their service is second to none and I would highly recommend them to anyone.

Such a good experience with Thomas Curley Plumbing. The actual service and the customer service. The people there and the installer s are very nice. I am so happy to recommend them to everyone. We had been using a previous company that was so difficult to speak with. We would have to wait approximately 25 minutes each time we would call, and it was to a call center. Our hot water heater broke a few days ago. Another company came to service it. They did not have the part with them. They told us to call the next day to see how long it would take to get the part in. We had to call three times. Each time waiting the 25 minutes on the phone to get a person. They left us with they were not sure when they could get the part we needed. We asked about a new hot water heater and they weren't sure when they could have that in either. We called Thomas Curley and in a little over 12 hours later, our new hot water heater was installed. The installation guys couldn't be nicer and the lady on the phone was so nice to talk with. I highly recommend this company.